CUSTOMER SERVICES
HOW TO SHOP
Shopping online with us is simple and secure.
To make a purchase follow these easy steps:
. Select an item by clicking on a category heading on the navigation bar and adding items to your shopping basket
. You can keep an eye on the total number of items in your basket as it is constantly on your screen.
. When you have finished shopping go to 'CHECKOUT'
. To delete an item from your basket click on the 'DELETE' button
. To resume shopping after viewing your basket, click the 'CONTINUE SHOPPING' button. Be aware that an item in your basket can still be purchased by another customer
. Proceed to the checkout to finalise your purchases and follow the instructions.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order.
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PRODUCT INFORMATION
Product colour
Every effort has been made to show colours accurately.
However, due to the constraints of digital reproduction and varying computer platforms we cannot guarantee actual colour representations.
We endeavor to keep all colour types and fabrics of On the Movies back packs in stock, however this is not always possible due to excessive demand of particular items.
If you find that an item is out of stock, please contact us and we will endeavor to let you know when it will be re-stocked.
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PAYMENT INFORMATION
Payment can be made by Visa, Visa Electron, MasterCard, Switch, Solo, American Express and JCB cards
All prices in UK Pounds Sterling include VAT. Prices in other currencies are approximate. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
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POSTAGE & DELIVERY
The following table shows our delivery costs for 1 x “On the Movies” back pack.
• UK – Standard 3-5 days £6.50
• UK – Special Delivery next day £10.00
• Europe £16.50
• Rest of the world £21.00
We are pleased to offer free European and international delivery for purchases over £250.
The purchase cost is defined as the total value of the order less postage.
Items will be dispatched within 3 working days. On the Movies. insures each purchase during the time it is in transit and delivered to you. You will be asked to sign for goods delivered at which point responsibility passes to you.
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PRICING TAX AND DUTY
Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.
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REFUNDS AND EXCHANGES
Goods should be returned in their original packaging with all original labeling attached. Please note we will not accept returned items, if there is any indication that it has been used. In such cases, the item will be returned to the purchaser.
Refunds are made within 30 days and credited to the card used to make the purchase. This includes sales taxes for all EU country shipments but excludes delivery charges, duty for non-EC territories. (where applicable) and recovery costs. Refunds of international customs duties and sales taxes are excluded on shipments outside the European Community (EU).
We cannot be held responsible for goods lost in transit. We recommend that you send by registered post and retain proof of posting.
Please return goods along with contact details (retaining proof of postage) to:
On the Movies
Bramley House
Popham
SO21 3BH
PRIVACY
On the movies. respect your personal information and undertake to comply with applicable Data Protection Legislation. We will not pass your details to anyone else without your permission.
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SECURITY
All payments are processed by HSBC. On the movies. do not hold your credit card details on the website or our customer database.
On the movies. uses Internet standard encryption technology to scramble your sensitive data when you transmit it to us.
We offer secure on-line transactions, which means, you can shop at home, in the office or at cybercafe. In order to shop securely on line using the Netscape Secure Server, you will need to use Netscape 3.0 and above or Microsoft Internet Explorer 3.0 which both support SSL (Secure Sockets Layer).
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